Make sure your Halp statuses match to the ones in Zendesk. To add these fields to a Halp form, follow this doc.
When a ticket is created from an integration, send the ticket to a queue. Zendesk -> Halp: When a ticket is created from an integration, create a ticket in Halp. Send tickets from Zendesk to Slack or MS Teams Halp -> Zendesk: When a ticket is created, sync the ticket with an integration, Zendesk. You can also build recipes in the Recipe Builder. Send tickets from Slack or MS Teams to Zendeskĭirectly on the Zendesk integration halp, click "Add Sync Recipe". Once you have auth’d, the site will be listed as an integration.You will be redirected to Auth Halp via Zendesk.Add your zendesk URL and click Authenticate with Zendesk.Click "Add An Integration" and then "Zendesk".Navigate to the Integrations tab in your Halp Settings.Trying to connect to Jira Cloud? - Trying to connect to Jira Server/Data Center? - Trying to connect to Zapier?
In order to connect a Zendesk to a Halp Instance, you need to be a Halp Global Admin and a Zendesk Admin.
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